- ADFS / SSO issues:
- Troubleshoot federated users being prompted at http://support.microsoft.com/kb/2461628
- Autodiscover issues:
- Troubleshoot: Looping Credential Prompts When Signing In to Office 365 Using ADFS at http://www.youtube.com/watch?v=cfEQFK1SgU8
- Coming from Exchange environments: make sure your Autodiscover DNS records (internal and external both) point to the correct place. See also the Troubleshooting Autodiscover video.
- Coming from BPOS (and possibly other Exchange systems) follow the instructions at http://support.microsoft.com/kb/2644437 to remove registry entries on clients that stubbornly don't update their Autodiscover.
- Missing Updates:
- Manually push out the updates using the instructions at http://community.office365.com/en-us/w/administration/manually-install-office-365-desktop-updates.aspx. SCCM, WSUS and other configuration management systems will work just fine also. There are download links of the bits for each package. Make sure you get at least these three:
- Microsoft Online Services Sign-In Assistant (IDCRL7)
- Microsoft Office 2010 Update (KB2435954) – ALSO change the registry key noted in the link
- Microsoft Outlook 2010 Update (KB2597011)
- Outlook Issues:
- Uncheck “Always prompt for logon credentials” in Outlook (see http://community.office365.com/en-us/f/172/t/15620.aspx for details)
- Recreate your Outlook profile - good steps at http://community.office365.com/en-us/f/170/t/22353.aspx
- If Outlook discovers the wrong (old) Exchange system you have problems. Use “outlook /rpcdiag” to ensure Outlook is connecting to Office 365. You can also control-right-click on your Outlook icon in your system tray and choose the option for “Connection Status.” You should see connections to the cloud-based e-mail servers, not legacy servers. Good steps at http://www.petri.co.il/testing_rpc_over_http_connection.htm.
- Outlook prompts for credentials when Exchange 2003 mailboxes access Free/Busy information for Office 365 mailboxes - http://community.office365.com/en-us/forums/162/t/3567.aspx
- C:\Users\
\AppData\Local\Microsoft\Sign In\Config\ \Autodiscovery.xml.old not updating - rename or delete it as per http://www.brucebnews.com/2012/01/persistent-outlook-password-prompts-from-office-365/ - Windows, Networking & General:
- Good Basic Troubleshooting: follow the instructions for Rich Authentication at http://support.microsoft.com/kb/2637629
- Run (or reboot and rerun) the desktop setup wizard - steps at http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/ff637537.aspx
- Change Internet Explorer security settings for Trusted sites & Windows Firewall to allow the sites listed at http://support.microsoft.com/kb/2637629
- Windows Stored Credential Conflicts & Issues:
- Clearing out the Windows stored passwords for the user account under Control Panel – Users – Advanced or in the Credential Manager (depending on Windows version) - good troubleshooting at http://community.office365.com/en-us/f/172/p/52489/188561.aspx
Great list of resources Scott. Well done.
ReplyDeletethis one worked for me:
ReplyDeletehttp://piiis.blogspot.ch/2011/09/stop-annoying-password-prompt-dialog.html
Folder:
%userprofile%\AppData\Roaming\Microsoft\Protect\
Removed all files and subfolders and afterwards I was able to save my passwords (4 profiles with email accounts on POP3 servers).
I had the problem on a clean installation of Windows 8 and Outlook 2013.
I'll check that out. Thanks for sharing!
ReplyDeleteIs there any way to have a silent log-on with your existing AD account like you would have with Exchange on premises ?
ReplyDeleteThat's single-sign on (SSO). Using ADFS you can log on to your computer and then when you open Outlook 2007+ you don't need to provide credentials again. ADFS does require you to set up a new server (at least one) and some software though.
DeleteIn the next couple months you'll also be able to use Directory Synchronization to not only copy your AD objects to Office 365 but you'll also be able to use it to copy your passwords to Office 365. In this way, you'll have a single password across AD and Office 365.
Does that help?
I'm not sure whats going on. We can sign on using Firefox, Safari and IE. Although, when using Chome you cannot log in. I know we are using SSO and i've tried adding the "--auth-server-whitelist="*example.com" but it does absolutely nothing. Maybe I am adding it wrong?
ReplyDeleteI'm not surprised you're having trouble with SSO on Chrome. For the most part all modern browsers are supported, but it seems like especially with Chrome there are some anomalies.
DeleteI'd advise just using another browser. IE 9 and 10 have come a long way and features are on par with the competition. It's a pain to use multiple browsers but that's the reality of the web today.
We were having the same issue(asking for credential 3 times) when using chrome. We are not a federated/SSO site but are using the directory sync tool with password sync. We finally figured out that if we point our user's to http://mail.office365.com it works perfectly fine in chrome, no 3 login attempts or anything. Originally we were pointing our users to portal.microsoftonline.com and have recently updated our links to the http://mail.office365.com url.
ReplyDeleteHope this helps with federated sites as well.
Having tons of issues with Outlook2007 setup. If we take the same computer and upgrade to Outlook2010, it works fine. I have applied patches above for 07 and same result. Wish M$ was more clear on all patches needed for Outlook client.
ReplyDeleteI faced similar issues with Outlook PST file in MS outlook 2010. Then I tried Stellar Phoenix Outlook password recovery software. Finally, I got lost access with Mailbox emails in Outlook application.
ReplyDeleteGreat survey, I'm sure you're getting a great response. office com setup
ReplyDeleteOffice 365 is the major requirement for large and medium size businesses. You can follow this troubleshooting process. Office when and where you need it. Work anywhere, anytime, on any device. Office 365 is ready when you are. Office 365 takes care of IT for you. Office 365 consulting services help to map companies' business needs to relevant solutions.
ReplyDeletenice. Cloud IT Consultants Milwaukee
ReplyDelete