- ADFS / SSO issues:
- Troubleshoot federated users being prompted at http://support.microsoft.com/kb/2461628
- Autodiscover issues:
- Troubleshoot: Looping Credential Prompts When Signing In to Office 365 Using ADFS at http://www.youtube.com/watch?v=cfEQFK1SgU8
- Coming from Exchange environments: make sure your Autodiscover DNS records (internal and external both) point to the correct place. See also the Troubleshooting Autodiscover video.
- Coming from BPOS (and possibly other Exchange systems) follow the instructions at http://support.microsoft.com/kb/2644437 to remove registry entries on clients that stubbornly don't update their Autodiscover.
- Missing Updates:
- Manually push out the updates using the instructions at http://community.office365.com/en-us/w/administration/manually-install-office-365-desktop-updates.aspx. SCCM, WSUS and other configuration management systems will work just fine also. There are download links of the bits for each package. Make sure you get at least these three:
- Microsoft Online Services Sign-In Assistant (IDCRL7)
- Microsoft Office 2010 Update (KB2435954) – ALSO change the registry key noted in the link
- Microsoft Outlook 2010 Update (KB2597011)
- Outlook Issues:
- Uncheck “Always prompt for logon credentials” in Outlook (see http://community.office365.com/en-us/f/172/t/15620.aspx for details)
- Recreate your Outlook profile - good steps at http://community.office365.com/en-us/f/170/t/22353.aspx
- If Outlook discovers the wrong (old) Exchange system you have problems. Use “outlook /rpcdiag” to ensure Outlook is connecting to Office 365. You can also control-right-click on your Outlook icon in your system tray and choose the option for “Connection Status.” You should see connections to the cloud-based e-mail servers, not legacy servers. Good steps at http://www.petri.co.il/testing_rpc_over_http_connection.htm.
- Outlook prompts for credentials when Exchange 2003 mailboxes access Free/Busy information for Office 365 mailboxes - http://community.office365.com/en-us/forums/162/t/3567.aspx
- C:\Users\
\AppData\Local\Microsoft\Sign In\Config\ \Autodiscovery.xml.old not updating - rename or delete it as per http://www.brucebnews.com/2012/01/persistent-outlook-password-prompts-from-office-365/ - Windows, Networking & General:
- Good Basic Troubleshooting: follow the instructions for Rich Authentication at http://support.microsoft.com/kb/2637629
- Run (or reboot and rerun) the desktop setup wizard - steps at http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/ff637537.aspx
- Change Internet Explorer security settings for Trusted sites & Windows Firewall to allow the sites listed at http://support.microsoft.com/kb/2637629
- Windows Stored Credential Conflicts & Issues:
- Clearing out the Windows stored passwords for the user account under Control Panel – Users – Advanced or in the Credential Manager (depending on Windows version) - good troubleshooting at http://community.office365.com/en-us/f/172/p/52489/188561.aspx
